Delivery & Returns

DELIVERY

We currently use Royal Mail's Signed For Service as we value every personalised item we create and so want guaranteed delivery without any parcels going missing or being delivered to the wrong destination.
Royal Mail Signed For 3-5 Working Days = £4.99
Please remember the processing time of each product is 2-3 weeks therefore do no expect your item to be with you in 3-5 working days from the day you purchased it.
The above delivery time is from the moment your item is dispatched. 

Returns

 

As every item is personalised with names, dates and ages we cannot accept any returns as we are unable to sell on personalised items.

However, if you receive your item and it is faulty or wrongly personalised due to our mistake, we are prepared to offer a refund. If you have received a faulty item please email us at kirstyscraftspudsey@outlook.com

 

Please Note. We ask you to re-over any personalisations you write in the checkout section of your order. We cannot refund be held responsible for any names or details wrong due to the details you have wrongly provided.