Due to a high volume of orders, personalised orders may take 1-3 weeks

Delivery & Returns

DELIVERY

We currently use Royal Mail's Signed For Service as we value every personalised item we create and so want guaranteed delivery without any parcels going missing or being delivered to the wrong destination.
Royal Mail Signed For 3-5 working days 
Please remember the processing time of each product is 2-3 weeks therefore do no expect your item to be with you in 3-5 working days from the day you purchased it.
The above delivery time is from the moment your item is dispatched. 

we may also use myhermes on heavier parcels.

Returns

 

Any personalised items including names, dates and ages we cannot accept any returns as we are unable to sell on personalised items. 

However, if you receive your item and it is faulty or wrongly personalised due to our mistake, we are prepared to offer alternative solutions/ replacements or we may ask you to kindly return to rectify. If you have received a faulty item please email us at kirstyscraftspudsey@outlook.com

All queries to be made within 48 hours of receiving the parcel.

Parcels Must be in a resealable condition (unopened, un used and in its original packaging)

Return Postage charge is buyers own responsibility, we do not offer free returns at this time.

Personalised items are non returnable and non refundable

Original Postage charge is non returnable

 Please Note. We ask you to re-over any personalisations you write in the checkout section of your order. We cannot refund be held responsible for any names or details wrong due to the details you have wrongly provided.