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Delivery & Returns


We currently use DPD next day delivery service  as we value every personalised item we create and so want guaranteed delivery without any parcels going missing or being delivered to the wrong destination.
DPD Next day is used after the items have been made, and packed, please see our turnaround times on personalised items.
Download the DPD app today for 1 hour time slot tracking! Have your parcel delivered to a neighbour/ collection point or left in a safe place to avoid rush returned to us.



Any personalised items including names, dates and ages we cannot accept any returns as we are unable to sell on personalised items. 

However, if you receive your item and it is faulty or wrongly personalised due to our mistake, we are prepared to offer alternative solutions/ replacements or we may ask you to kindly return to rectify. If you have received a faulty item please email us at:

All queries to be made within 48 hours of receiving the parcel.

Parcels Must be in a resealable condition (unopened, un used and in its original packaging)

Return Postage charge is buyers own responsibility, we do not offer free returns at this time.

Personalised items are non returnable and non refundable

Original Postage charge is non returnable

 Please Note. We ask you to re-over any personalisations you write in the checkout section of your order. We cannot refund be held responsible for any names or details wrong due to the details you have wrongly provided.